Delivery

Our service to you includes free freight to your local dealer in as many areas as possible. Our aim is to deliver your products as quickly as we can & our friendly dispatch team will advise delivery time frames upon receipt of your order.

You will need to provide secure and suitable off-loading facilities at the delivery address provided to ensure timely unloading. Please see section 7 of our Terms and Conditions regarding delivery & refer also to our freight map on the FREIGHT MAP 2017 link below.

Orders with a value of less that $160.00 will incur a freight and handling charge of $17.60.

There are areas where we are unable to offer free delivery. However, we are able to estimate freight costs and work with you to get the best delivery price.

For small items weighing under 3kg, we offer a great value overnight airbag service. This is priced at $19.80 per 3kg bag to NSW, VIC, QLD, SA & WA and $36.00 to NT.

Please feel free to call us on 1800 011 000 or email delivery@rapidspray.net for a delivery quotation or further help and advice – we’ll be happy to help.

Freight Map 2017

Returns

Incorrect Supply/Faulty Product

If the product is wrongly supplied, Rapid Spray will dispatch the correct item immediately to either the dealer that the original product was delivered to or if directly delivered, direct to the customers home or business address. Rapid Spray will arrange pick up of the wrong product at no cost to the customer.

In the rare instance that the product is damaged or faulty, Rapid Spray will arrange for pick-up of the item either from the dealer where the item was delivered to, or if directly delivered, directly from the customers’ residence or work address. Rapid Spray will arrange for repairs or a replacement product to be sent to the customer as soon as possible. Rapid Spray will cover the cost of the repair/replacement & freight if the product is still within its warranty period and warrantable.

Should the product fall outside of its warranty period, Rapid Spray are happy to send out the relevant spare parts at cost to the customer. Alternatively, the product can be returned to Rapid Spray for repairs. These repairs and freight costs will be covered by the customer. For spares and warranty enquiries, contact your local dealer or call Rapid Spray direct on 1800 011 000.

Change of mind

If you have ordered the wrong product – we’ll be happy to swap it for you! Simply return the item in its original state along with all paperwork to the dealer that it was picked up from within 7 days of delivery and we’ll happily exchange it for a more suitable product.

Alternatively, if the item was delivered direct from Rapid Spray, call us to arrange return shipping of the item and re-ordering.